A1	The easiest way to apply for our services will be from our website. You will also be able to apply for our services by calling KDDI Mobile Customer Support Center (1-877-533-4117), or by downloading and completing the Service Application Form (PDF) and fax it to (1-877-533-4452).

A2	For KDDI Mobile’s Standard Plans, we require Social Security Number. If you do not have one, you can use any valid U.S. driver's license (State ID) or your passport.

A3	Yes, you can apply for our service from outside the U.S. by simply completing the Service Application Form (PDF) and fax it to (1-877-533-4452) or by calling KDDI Mobile Customer Support Center (1-877-533-4117). However, you need to have a valid U.S. or Japanese mailing address so we can send you a handset.

A4	In most occasions, KDDI Mobile does not require a security deposit.

A5	No, only handsets purchased from KDDI Mobile can be used.

A6	International calls can be made from more than 30 countries including Canada and Mexico using international roaming. This applies to KDDI Mobile’s Standard Plans only.

A7	KDDI mobile offers services in every state except Alaska. Rates are the same throughout our coverage area. Roaming charges may apply.

A8	KDDI Mobile offers both Standard and Prepaid plans. We offer $10, $20, $50, $100 credit values for prepaid plan and various plans for standard plan.

A9	KDDI Mobile offers a variety of services such as Data Service (Web access + Picture Mail), and Roadside Service.

A10	Instead of providing rebates on handset purchases, KDDI Mobile will offer discounts to customers, based on their rate plans and the length of the contract term.

A11	You can only send Japanese text messages between KDDI Mobile's Japanese-capable handsets. We do not support Japanese text messages sent to any other handsets, but Japanese text messages sent to PC e-mail addresses can be viewed properly from various e-mail client software.

A12	KDDI Mobile is an independent mobile service that is not associated with au by KDDI, a mobile service operator in Japan. KDDI Mobile services are specifically designed to meet the needs of the consumers in the U.S.

A13	KDDI Mobile is a mobile service, designed to meet the needs and wants of the customers living or staying in the U.S., whereas au by KDDI is a mobile service available in Japan.

A14	au by KDDI handsets from Japan cannot be used by any carrier in the U.S., including KDDI Mobile. This is because the frequency of the wireless network is not the same in Japan.

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