A1	My Account gives you access to your account information online. You can manage the following features anytime. Change your personal information. View and pay your bill Change your billing option Change VRS PIN Check your current usage

A2

To register to My Account for the first time, perform the following steps: 1)  Click the link named 'Register for My Account'. 2)  Type your (a) KDDI Mobile Number (b) E-mail Address (c) Billing Zip Code and click 'Submit'. 3)  Accept Terms & Conditions for My Account use. 4)  Select your Security Question and type in its answer then click 'Submit'. You will receive a password via Text Mail. Please use the password sent by KDDI Mobile to log in. Once you log in, you may change your My Account password from the Personal Information page.

A3	We're sorry, but we do not offer My Account to corporate customers at this time.

A4	You have already registered to My Account. Your username is your KDDI Mobile phone number. If you have forgotten your password, please use link named 'Forgot Password?' to retrieve your password.

A5	To retrieve your password, perform the following steps: 1)   Click link named 'Forgot Password?'. 2)   Type your (a) Username (b) E-mail Address (c) Billing Zip Code, (d) Security Answer, select Security Question and then click 'Submit'. You will receive your password via Text Mail.

A6

To change your password, perform the following steps: 1)  Type your username and current password, and then click 'Log In'. 2)  Click the link named 'Personal Information' that is listed under the 'Account Management' section. 3)  Click the link named '< Change My Account Password Setting >' under the 'My Account Password Setting'. 4)  Type your current password in 'Old Password', new password in 'New Password' and 'Confirm New Password'. 5)  Click 'Apply'. You will receive your password via Text Mail.

A7	My Account password: must be 6-12 alphanumeric characters. Important: your password is case-sensitive. This means if you create your password with uppercase and lowercase letters, you will need to enter letters exactly as it was created to log in. should be unique and not easy for people to guess.

A8	Please provide an e-mail address so we can send you an invoice ready notification e-mail. an invoice payment confirmation e-mail. a KDDI Mobile newsletter if you've signed up for it.

A9	The Card Verification Code (CVC)/Card Security Code (CSC) is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. Visa, MasterCard, Discover, and JCB Look for the last three numbers in the signature panel on the back of your card. American Express Look for the non-raised 4-digit number just above your embossed account number.

A10	In Japan, mail format is; Building Name, Floor, Block (chome), lot (ban), Ward (ku), City, Prefecture, Postal Code. Example: KDDI Bldg. 1756F 120-825-923 Hiroo, Shibuyaku, Tokyo 123-4567

A11	To Change your address for My Account, perform the following steps: 1)  Type your username and password , and then click 'Log In'. 2)  Click the link named 'Personal Information' that is listed under the 'Account Management'.

A12

To make a payment, perform the following steps: 1)  Type your username and current password, and then click 'Log In'. 2)  Click the link named ' Make a Payment' under that is listed under the 'Invoice & Payment'. 3)  Type payment amount in 'Payment Amount' field. 4)  Choose a credit card to make a payment 5)   (a) To make a payment with current credit card, enter your credit card CVC/CSC and then click 'Pay Now'.     (b) To make a payment with a new credit card, enter your new credit card information and then click 'Pay Now'.

A13	Unfortunately, we can only accept credit card payment.

A14	We accept both partial and full payment. Enter the amount you would like to pay in 'Payment Amount' field, enter your credit card information, and then click 'Pay Now'.

A15	We will send you a confirmation e-mail when you make a payment. Please keep it as your receipt.

A16	To view your invoice, perform the following steps: 1)  Type your username and current password, and then click 'Log In'. 2)  Click the link names 'View Invoice' under 'Invoice & Payment' section.

A17	If you see a dialog box when opening an invoice, you will need to select an application that allows you to view a PDF file, such as Acrobat Reader or Preview.

A18	The period cycle for Current Usage is the same as the invoice cycle. It starts on the 2nd day of each month, ending on the 1st day of the following month.

A19	The used minutes go back to zero on the 2nd day of each month. It may take several hours in order for the used minutes to be set back to zero.

A20	If you are a recent subscriber who has not been issued your first bill, or have changed your voice plan within this month, your Anytime Minutes will be prorated. Under those circumstances, Anytime Minutes may not display correctly.

A21	You may be logging into My Account with the secondary user's phone number. If you log into My Account with the secondary user's phone number, you will not be able to receive an accurate usage report. You will need to change your log-in setting. Please call Customer Support to change your log-in setting.

A22	Additional Used minutes occur when you exceed your monthly Anytime Minutes.

A23	This depends on your voice plan. Please check the Plan Information page in your My Account for the set charge for each additional minute.

A24	Family Plan users will see the sum of all the minutes used among the users who share the Anytime Minutes. The numbers in "( )" indicate the minutes used by the primary user.

A25	If your calls are made using Anytime Minutes, the usage will appear in the Used section of Anytime Minutes. If your calls are made after exceeding the Anytime Minutes, the calls will appear in the Additional Used section of Anytime Minutes.

A26	Regardless of the time that you call, all the calls to Landline Japan are included in the Anytime Minutes.

A27	The phone numbers may not be displayed if they are from Unknown, Restricted, Private, Blocked ID or international numbers.

A28

Roaming calls may take up to a few weeks to be reflected on Usage Details. Also, usage immediately prior to the invoice process may require some extra time for processing, and its related charges may be postponed to the following invoice. The charge calculation for such usage will be based on the free minutes and total usage of the month in which the usage has occurred, and not the month where the usage was processed.

A29	The recorded time for Text Mails (SMS) may differ from the actual use of time because Text Mails are all recorded in Central Time.

A30	You can use Internet Explore version 6.0, 7.0, Firefox version 2.0, and Safari version 2.0, 3.0 to view our website.

A31	You can use any OS which support above browsers.

A32	To use kddimobile.com you must enable SSL, JavaScript, and cookies on your browser. In some cases, you might not be able to use our website due to browser or corporate LAN settings.

A33	Unfortunately, My Account is not available from your KDDI Mobile phone. Please use your PC to access our website.