A1	Unfortunetely we cannot provide services in certain area. We would like to assure your coverage before you start shopping. We also use your zip code to assign area code of your KDDI Mobile phone number.

A2	To assure a secure online shopping process, we limit page navigation using browser buttons and keyboards. Please make sure to use buttons located in pages.

A3	Please provide an e-mail address so we can send you an order confirmation e-mail upon completion of your order. an information e-mail to inform you of your mobile phone number. an invoice ready notification e-mail.

A4	The Card Verification Code (CVC)/Card Security Code (CSC) is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. Visa, MasterCard, Discover, and JCB Look for the last three numbers in the signature panel on the back of your card. American Express Look for the non-raised 4-digit number just above your embossed account number.

A5	In Japan, mail format is; Building Name, Floor, Block (chome), lot (ban), Ward (ku), City, Prefecture, Postal Code. Example: KDDI Bldg. 1756F 120-825-923 Hiroo, Shibuyaku, Tokyo 1234567

A6	Unfortunately, we can only accept credit card payment.

A7	We will issue two forms of reciepts. We will send an order confirmation e-mail upon authorization and verification of your credit card. Your order will also include a packing slip.

A8	Unfortunately, we cannot cancel or change orders. If you would like to return your order, please follow the instructions on our packing slip.

A9	We will accept returns on unopened items.

A10

We offer both standard and express delivery through FedEx. Order placed with standard shipping, following credit card authorization and verification of information, you will receive your order within second business days. Order placed with express shipping by 12:00 pm (noon) ET will ship by the next business day, pending credit card authorization and verification. Express orders usually arrive the following business day after the ship date.

A11	If you have not received your order by the estimated delivery date, please contact our customer support center.

A12	You will receive an e-mail with FedEx tacking number after placing your order. To track status of your shipment, please go to FedEx Website(www.fedex.com) and enter your tracking number.

A13	You can use Internet Explore version 6.0, 7.0, Firefox version 2.0, and Safari to view our website.

A14	You can use any OS which support above browsers.

A15	To shop kddimobile.com you must enable SSL, JavaScript, and cookies on your browser. In some cases, you might not be able to use our website due to browser or corporate LAN settings.

A16	Unfortunately, online store is not available from your handset. Please use your PC to access our website.

A17	Unfortunately, we do not offer repairs.

A18	Unfortunately, we do not offer purchase for corporate customers through online store. Please contact our customer support center for more information.